Your team is reporting incidents on WhatsApp. That's a liability.
SentinelIQ replaces unstructured calls, messages, and manual logs with a structured, auditable system your entire operation can rely on — built for Indian field teams.
Trusted by operations teams across India
Open
8
In Progress
14
Closed
127
CCTV offline — Zone C
INC-041
Access gate malfunction
INC-040
Fire alarm test — Block A
INC-039
Field reports via WhatsApp
No app install needed
The problem
Every missed incident is a liability waiting to happen
Operations teams across India are managing incidents through a patchwork of WhatsApp groups, phone calls, and Excel sheets. When something goes wrong, there's no trail.
No audit trail
When a client or regulator asks what happened at Site B on Tuesday at 2PM, you have nothing. A WhatsApp message is not a record.
Delayed escalation
Critical incidents sit open because the right person wasn't notified in time. By the time it escalates, damage is done.
Zero visibility
You only know what your team tells you. No real-time picture of what's open, what's being handled, and what's been ignored.
Manual reporting
End-of-month reports take hours to compile from photos, messages, and memory. Always incomplete. Always late.
Compliance risk
Without documented evidence of incident response, you're exposed. One legal dispute and the absence of records becomes your biggest problem.
Training dependency
Every new field person reports differently. Consistency is impossible without a system.
How it works
Structured from field to boardroom
SentinelIQ creates a single accountable chain — from the moment an incident is reported to when it's closed and documented.
Field team reports via WhatsApp
No app to install. Structured button flows guide them through reporting in under 60 seconds. GPS captured automatically.
Supervisor sees it instantly
The incident appears live on the dashboard the moment it's submitted. Assigned. Tracked. No refresh needed.
Escalation runs automatically
If an incident isn't actioned within your configured SLA, the right people are notified — automatically. Two levels. Your rules, your targets.
Client sees their sites, nothing more
Your client gets a read-only portal scoped to their sites. Real-time visibility. Exportable reports. No calls asking what happened.
Features
Everything you need. Nothing you don't.
Every feature is built around one principle: every action must be traceable, every escalation must be automatic, every report must be reliable.
WhatsApp-native field reporting
Structured, button-driven flows over WhatsApp. No app install. No training. Works on any phone your field team already has.
Real-time operations dashboard
Live incident tracking across all your sites. Role-scoped views for admins, supervisors, and clients.
Automatic escalation engine
Configure SLA thresholds and escalation targets. The system does the rest — Level 1 and Level 2 escalations fire automatically.
Immutable audit log
Every action logged and locked. Legally defensible. No one can edit or delete a record.
Reports that write themselves
Monthly summaries, escalation reports, SLA compliance, site-wise breakdowns. Export as PDF or Excel.
Geo-fence enforcement
Enforce that incidents can only be reported from within site boundaries. Configurable per site.
Who uses SentinelIQ
Built for any team with field operations
If your team reports incidents from physical locations and you need a traceable, auditable record — SentinelIQ works for you.
Facility Management
Equipment faults, maintenance requests, inspections
Read success story
Construction Safety
Safety incidents, near misses, compliance documentation
Read success story
Logistics & Warehousing
Damage reports, stock discrepancies, vehicle incidents
Hospitality
Guest complaints, room issues, maintenance escalations
Banking & Finance
Branch incidents, ATM faults, security events
Security Agencies
Site incidents, escalations, client reporting
Read success story
What our customers say
Operations teams across India trust SentinelIQ
“Before SentinelIQ, our supervisors were managing 12 sites over WhatsApp. We had no idea what was actually happening until someone called us. Now every incident is logged the moment it happens, and we have a full audit trail for every client. It changed how we run operations.”
Vikram Nair
Operations Head, Apex Facility Services, Bengaluru
“We had a near-miss on one of our construction sites that nearly became a serious incident. The problem was nobody escalated it in time. After deploying SentinelIQ, our escalation engine caught a similar situation two weeks later and notified the right people automatically. That is the whole point.”
Priya Menon
Safety Manager, Horizon Infrastructure, Pune
“Our clients kept calling us asking for incident reports. We were compiling them manually every month. With SentinelIQ, every client has a portal. They can see their own sites in real time. Nobody calls us anymore asking what happened.”
Rajan Krishnamurthy
Director, ShieldForce Security Solutions, Chennai
15 min
Average time to get your org fully configured
0
App installs required for field reporting
6
Indian languages supported out of the box
100%
Of actions logged — nothing is ever silent
Stop managing incidents on WhatsApp
Get your entire operation on SentinelIQ in 15 minutes. 15 days free, full access, no credit card required.